Click here to download: NWH Nurse Call Workflow 030524.pdf
Accepted – Volume of notifications received on staff Vocera
Acknowledged – Volume of notifications confirmed by a staff member via Vocera
Bed Call – Patient initiated a request for a staff member
Bed Exit – Automated alarm that sounds upon weight changes/movement in a patient bed
Broadcast – Vocera notification blast to a requested group (two-way communication)
Calls – Total volume of calls initiated
Callback Requested - Staff member spoke to a patient via Vocera
Cord Out – Bed power cord is disconnected from the wall
Dispatched – Volume of notifications sent to staff via Vocera
Duration – The difference in time between alarm activated and alarm cancelled
Escalation Requested - Staff member escalated call to next level of staff via Vocera
Group Conference - Vocera notification to a predefined conference group (one-way communication)
HCAHPS Rank - A percentile rank tells you where your score falls in relationship to other scores. For example, if your percentile rank is 30, you are scoring the same as or better than 30% of the organizations you are compared to.
HCAHPS Top Box - is the measurement of what % of patients who responded to the question gave the best possible answer (selecting the score of 5 on a 1-5 scale)
Inbound Call – Direct call to a staff member via Vocera
Outbound Call – Direct call from a staff member via Vocera
Pillow Speaker Out – Pillow Speaker cord is disconnected from the wall
Recycled Escalation – Nurse call priority indicating initial alarm not satisfied with previous escalation
Shower – Patient initiated request for help from the shower
Staff Assist – A staff requests assistance in a patient's room
Time Activated –The time a unique event/alarm occurred
Time Cancelled – The time at which an activated alarm is satisfied
Toilet - Patient initiated request for help from the toilet